Terms of Service

1) GENERAL INFORMATION:

Outdoor Index is a platform for selling outdoor excursions that provides intermediation services between local tourism agencies and clients (tourists) who use the Outdoor Index website. We provide information about the products offered by tourism providers, specifying their characteristics and conditions, managing their booking and purchase requests, collecting the corresponding prices, and mediating in case of doubts or when seeking solutions to concerns or issues. The tourism providers (tourism agencies) are the ones who ultimately carry out the product purchased by the consumer on the platform www.outdoorindex.cl.

2) PAYMENT AND BOOKINGS:

When you book a service through our Outdoor Index, you must pay the equivalent of the total price or rate of the tourism service, plus the corresponding taxes for using a credit card (as applicable). Payment can be made in two ways on our platform: paying 100% of the product value or paying 30% of the product to generate the reservation. We will request the remaining 70% of the payment within a variable period of time, depending on the proximity of the requested date. This can vary from 48 hours after confirming availability to up to 70 days in advance. It is important that, before accepting the transaction, you pay attention and carefully read the information related to valid rates and cancellation or change policies described in each excursion or tourism service offered on Outdoor Index, before instructing us to proceed with your purchase.

3) PAYMENT METHODS:

Outdoor Index uses two internationally validated payment options: PayPal and WebPay. These will appear prior to your purchase request. When the consumer enters their account or card details and accepts the transaction, they authorize the charge for the price and/or rate, the payment for our service, and the charge for using the credit or debit card. If you make a purchase in installments with a credit card, please note that: The charge for our service and the tax related to the use of the credit card are applied in the first installment; The interest, taxes, commissions, or other charges that may be generated by purchases in installments with credit cards will depend on the conditions that the consumer has agreed with each bank or card issuer. We recommend that you inform yourself about the conditions of use and interest of your credit card before using the installment purchase method.

The taxes related to the use of a credit card vary by type: If you use WebPay, you will pay 2.95% (Chilean pesos) per transaction, and 5.4% + 0.30 USD if you use PayPal.

4) PURCHASE / RESERVATION PROCESS:

The process begins with the purchase generated by the user from our site. Once the purchase is validated in our payment systems, the user will receive confirmation of the purchase and a pdf file with their Voucher in their email. This will detail all the information about their product and will include the details of the local tourism agency. In case of any inconvenience, our customer service team will contact the tourist.

4.1) PAYMENT:

30% of the total program cost will be requested to initiate the reservation process. The remaining 70% must be paid no later than 70 days before the program start date, which is also the deadline for making changes to the reservation.

Reservations made less than 70 days before the program start date must be paid in full (100%) within 48 business hours after confirmation by the executive. Once payment is received, no changes or cancellations can be made.

5) CANCELLATION, CANCELLATION OR CHANGES:

Our cancellation system is based on percentages between the day of purchase and the initial day of the reservation.

In case of cancellation:

With 90 days or more before the program start date, a 100% refund will be issued. Between 89 and 70 days before the program start date, only 50% of the amount paid will be refunded. Between 69 and 45 days before the program start date, only 20% of the amount paid will be refunded. 44 days before the program start date or less, no refunds will be made. In case of a no-show, no refunds will be issued.

Regarding the entrance fees to Torres del Paine National Park, since they are acquired from an external entity that does not allow date modifications, name changes, or cancellations, the cost will not be refunded under any circumstances.

Reservations are nominative and non-transferable.

* In case of cancellation or cancellation of confirmed reservations, the intermediary service charge and the tax paid for the bank transfer are not subject to refund, as they correspond to a service actually provided by Outdoor Index. This applies to all products and activities unless stated otherwise in the product description under "cancellation policies".

Any request for cancellation and eventual refund must be made in writing to the email address info@outdoorindex.cl. Outdoor Index will mediate between the consumer and the service provider with the aim of enforcing the terms governing cancellations or changes.

5.1) CANCELLATIONS DUE TO COVID-19:

In case of a COVID-19 outbreak that involves border closures; closure of Torres del Paine National Park, national quarantine, or the client contracting COVID-19 (presenting the necessary medical certificate), outside the established cancellation deadlines, Outdoor Index offers to reschedule the reservation date at no cost for a stay until April of the same season.

5.2) CHANGES TO THE RESERVATION:

Rescheduling is possible at no cost with the option to change the stay date until April of the same season or cancel a reservation up to 45 days before the check-in date, for Individuals and Groups. All modifications to reservations, outside the cancellation and payment deadlines, that result in a lower value than the original quote will not be refundable. If the reservation change results in a higher value than the original quote, this price difference must be paid.